Privacy Policy and Disclaimer

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Look Lovely London is focused on protecting your privacy. As a medical provider we fully understand the importance of ensuring that your personal data is protected and we go above and beyond our clinical and ethical responsibility to always protect your personal data in accordance with our obligations under the General Data Protection Regulation (GDPR).

Who We Are

At Look Lovely London we are committed to keeping the trust and confidence of our visitors to our website. We will not sell, rent or trade email lists with other companies and businesses for marketing purposes. We will always keep your data safe and this Privacy Policy will detail when and why we collect your personal information, how we use it and the limited conditions under which we may disclose it to others and how we keep it secure. So sit back and have a read – we’ve made it as easy as possible.

The Types Of Data We Collect

We may collect and process the following personal information about you, as a result of Information you provide.

  • Medical Records – This Information is important and forms part of your treatment plan when you enrol for a treatment. Such data is provided by you in your consent forms and generally includes name, address, DOB, e-mail, phone number and medical history. We may also record and receive information from other healthcare professionals and from our own staff with regards your health which may include details of your treatment and care. Unfortunately this is integral to your treatment plan and failing to provide us with this information will result in us being unable to provide treatment.
  • Treatment Enquiries – We may record your details in order to call you about enquiries you have made about treatments, in addition to arranging appointments. This includes information such as your name, e-mail address or phone number that you have provided to us through our website, by email, or by phone. Failing to provide us with this information for marketing purposes will have no impact upon the provision of your treatment.
  • On our website we have a contact form, for you to be able to contact us you will have to provide your name, telephone, email and reason for enquiry. We have included a check box for you to confirm you are willing to be contacted and have read our privacy policy.

How is your information utilised?

When providing personal information to us, we will only use that information as part of your treatment plan and where possible we will always make clear the reason for providing that information. This information could be used for anyone or all of the following reasons:

  • To provide you with the information, treatments, products and services that you request from us.
  • To provide an appropriate treatment plan to treat any of your skin concerns that you discuss with us.
  • To monitor and keep records of our communication with you and our staff.
  • Internally, to inform decisions about our business operations or strategy
  • To notify you about changes to our business
  • To remind you of any appointments booked with us – which could be by email, phone or text message.
  • To contact you for post-treatment follow up and care, including survey requests in order to improve our service
  • To contact you from time to time to market other services, treatments and products we provide and think may be of interest to you, based on your interests and preferences where you have made them known to us. Rest assured we will never knowingly share your information with another company for marketing purposes

Information collected via Website Browsing
Some cookies collect information about browsing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.  Look Lovely London can use cookies to monitor your browsing and purchasing behaviour.

What are cookies?
Like most websites, Look Lovely London’s website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our websites and to help you shop with us online.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by third parties who broadcast web banner advertisements on behalf of Look Lovely London

What are cookies used for?
The main purposes for which cookies are used are: –
1. For technical purposes essential to effective operation of our website.
2. For Look Lovely London to market to you, particularly web banner advertisements.
3. To enable Look Lovely London to collect information about your browsing patterns, including to monitor the success of campaigns, competitions etc.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.

What happens if I disable cookies?
This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our sites.  If you disable all cookies, you will be unable to complete a purchase on our sites.

Google Analytics

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.


When you visit we use a third-party service, Facebook, to collect standard internet log information and details of your visit. We will feed this data back into Facebook to help target our marketing towards generating new customers who may be interested in our services. This information will not be used to market anything towards current or past clients of Look Lovely London. We do not allow Facebook to make any attempt to find out the identities of those visiting our website nor to contact them for any reason.

Mailing Lists

As part of the registration process for our email marketing, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Policy. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at [email protected]

Third Parties

We don’t share any data with third parties or other organisations.

Access To Your Personal Information

You are entitled to view, amend or delete the personal information that we hold. Email your request to the Practice Manager [email protected]

Contact and Complaints

Should you have any comments, questions and or requests regarding this privacy policy please contact the Practice Manager [email protected].

You have the right to complain to a supervisory authority if you feel that we have breached the terms outlaid in our Privacy Policy. Complaints can be made to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or further information can be found at This privacy policy was last updated on July 2018

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COVID safety policy

At the clinic, we take infection control and cleanliness very seriously. We are aware our clients may still worry about the spread of COVID-19. We want to reassure you that your health, safety and comfort is our priority.

We have a strict infection control policy at the clinic. On arrival, we recommend hand washing and offer gloves and masks for those patients who wish to wear them. We deep clean all surfaces, doors, handle, bannisters and card machines after every patient. We can also offer protected time slots for our more vulnerable clients so they have little or no contact with other people during their visit.

Our staff are rigorous about cleaning and handwashing. We disinfect treatment rooms and couches after every client, wearing gloves and masks if needed. We also use Cleanisept to prepare your skin before treatment – this is one of the best antimicrobial agents available to reduce the risk of infection.

We want to put your mind at ease that we have taken all the precautions to offer you a lovely and safe experience at the clinic.

We understand you may want to bring a friend or family member along to your appointment for moral support. However, in these unprecedented times, we ask you to attend alone to reduce the risk of transmission.

Disclaimer  – Please note a lot of the visual on this website were manly for illustrative purpose and taken prior to the COVID outbreak. Rigorous usage of gloves and face masks are now in practice.